Return policy

Return & Exchange Policy

At Relxonline, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we are here to make it right.

30-Day Return Guarantee

  • You may return or exchange products within 30 days of the delivery date.

  • Items must be returned in their original condition and packaging, with all accessories included.

  • For health and safety reasons, opened or used e-liquids, disposable devices, or cartridges cannot be returned.

How to Start a Return

  1. Contact our customer support team at relxservice@outlook.com with your order number and reason for return.

  2. Our team will provide you with return instructions and a return authorization (RMA).

  3. Once we receive and inspect your return, we will process your refund or exchange within 5–7 business days.

Refunds

  • Refunds are issued back to your original payment method.

  • Please note: shipping fees (if any) are non-refundable, unless the return is due to our error or a defective product.

Defective or Wrong Item

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will cover the return shipping cost and ensure you get a replacement or full refund.

We want you to shop with confidence, knowing that Relxonline stands behind every product we sell.