Return policy
Return & Exchange Policy
At Relxonline, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we are here to make it right.
30-Day Return Guarantee
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You may return or exchange products within 30 days of the delivery date.
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Items must be returned in their original condition and packaging, with all accessories included.
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For health and safety reasons, opened or used e-liquids, disposable devices, or cartridges cannot be returned.
How to Start a Return
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Contact our customer support team at relxservice@outlook.com with your order number and reason for return.
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Our team will provide you with return instructions and a return authorization (RMA).
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Once we receive and inspect your return, we will process your refund or exchange within 5–7 business days.
Refunds
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Refunds are issued back to your original payment method.
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Please note: shipping fees (if any) are non-refundable, unless the return is due to our error or a defective product.
Defective or Wrong Item
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will cover the return shipping cost and ensure you get a replacement or full refund.
We want you to shop with confidence, knowing that Relxonline stands behind every product we sell.